NO RETURNS ON SECONDS, RETURNS OR DISCOUNTED ITEMS.

Return Policy: We have very few returns on our carriers.Before making a return, please contact us about any difficulties you may be having. You will receive expert advice and as much personal attention and support as needed to help you with your baby carrier. I go out of my way to help every mom get the most out of babywearing. Most of the time, all it takes is an email or a phone call and you're on your way to many happy babywearing adventures! In my opinion, if you have taken the time to educate yourself on our carriers, and have bought one, then you would prefer to make it work for you and not end up sending it back disappointed. There's help available, ASK! There's nothing more frustrating for me than not being given the chance to help.

Please consider your return carefully,if you find that it is simply not the right carrier for you in the 10 days following purchase, the price of your new and resaleable (not washed or stained) carrier, minus a 10% cleaning and re-packing charge, will be returned to you. As Frogmama is a very small, home-run business, you will be responsible for your shipping and handling charges, including return shipping. Thank you in advance for understanding these terms. You must contact Frogmama for the proper return address. (This information is not available on the site for safety reasons.) If you do make a return, Frogmama will ask that you give a specific reason for returning your carrier, as this information will help to update or re-word the site in a way that helps other mothers make the best decision when choosing a carrier.